Audience Safety

Our Commitment to the Safety of our Audiences

Updated July 12, 2022

Health & Safety at FivePoint Amphitheatre

The health and safety of our audiences, artists, and staff is Pacific Symphony’s priority. In accordance with local guidelines, and because of the reduced risk of transmission in outdoor settings, there will be no vaccination, testing, or masking requirements at FivePoint Amphitheatre. Masking is recommended for unvaccinated guests and those guests who are immunocompromised.

Pacific Symphony’s SummerFest shall be presented in accordance with applicable public health conditions as of the date of the event and may change at any time as determined by federal, state, or local government agencies, artists, or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings.

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Health & Safety at Segerstrom Center for the Arts

At Pacific Symphony, our most important goal is to create an environment in which audiences, artists, volunteers, students, and staff feel safe while attending an event at Segerstrom Center for the Arts.

Segerstrom Center for the Arts will no longer require proof of a negative COVID-19 test or vaccination for entry to most performances.

Though masks are also not required for performances, we strongly recommend guests 2+ years of age wear masks consistent with CDC guidelines (completely covering the nose, mouth, and under the chin) while inside our venues and public spaces when not actively eating or drinking.

For any event-specific safety policies please review the audience advisory for your performance. Shortly before your performance date, you will receive a performance reminder email from us, sharing the most up-to-date version of this important information with you.

These policies are subject to change at any time.
 

Enhanced Health and Hygiene Measures

Air Quality

Segerstrom Center for the Arts exceeds the CDC recommended filtration recommendations with its MERV-14 filters. Its state-of-the-art air handling systems are operating to full design capabilities to maximize the number of fresh air exchanges per hour.

Enhanced Cleaning Procedures

• Segerstrom Center for the Arts has implemented rigorous cleaning procedures that follow CDC guidelines for cleaning.
• They pay special attention to high traffic areas, frequently touched surfaces, like doorknobs, railings, elevator buttons, and restrooms, which are sanitized with increased frequency.

Touchless Environment

• The sale of food and drink will be made by contactless payment or card purchases only.
• Touchless flush valves and faucets have been installed in all restrooms.
• Hand sanitizers have been installed throughout the campus including the Julianne and George Argyros Plaza.
• Since everything can’t be touchless, we encourage everyone to wash their hands frequently and to use the hand sanitizer stations located throughout the campus.

Health and safety screenings

• If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Patron Services team at (714) 755-5799 for information about your ticket exchange options.
• Before each performance, staff, volunteers, and artists are required to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.
• To expedite our safety screenings as you enter, please bring minimal personal items with you.
• Coat check will not be offered.

Shortly before your performance date, you will receive a performance reminder email from us, sharing the most up-to-date version of this important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to share these communications with everyone in your party so that they are aware of what to expect on their visit.

We look forward to welcoming you Pacific Symphony concerts and please know that we’re doing everything we can to ensure a safe, enjoyable visit. Our staff is here to help. On behalf of everyone at Pacific Symphony and Segerstrom Center for the Arts, thank you for following all health and safety protocols, and enjoy the performances.

These protocols currently in place are subject to change in compliance with revisions to national and local guidelines regarding COVID-19. While we will provide the most up-to-date public health procedures to improve safety, they are not an absolute protection against contracting COVID-19. Persons assume the risk of contracting COVID-19 by entering the facility.

Contact Us

If you have any questions about the health and safety guidelines, or require a refund, please contact our Patron Services team at (714) 755-5799, Monday through Friday, 9 a.m. to 5 p.m.