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Vaccination & Masking Policies

Our Commitment to the Safety of our Audiences

Updated May 2, 2022

SummerFest 2022 Health & Safety at FivePoint Amphitheatre


The health and safety of our audiences, artists, and staff is Pacific Symphony’s priority. In accordance with local guidelines, and because of the reduced risk of transmission in outdoor settings, there will be no vaccination, testing, or masking requirements at FivePoint Amphitheatre. Masking is recommended for unvaccinated guests and those guests who are immunocompromised.

Pacific Symphony’s SummerFest shall be presented in accordance with applicable public health conditions as of the date of the event and may change at any time as determined by federal, state, or local government agencies, artists, or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings.


Health & Safety at Segerstrom Center for the Arts


We are thrilled to welcome you back to the concert hall. The health and safety of Pacific Symphony’s patrons, musicians, artists, staff and volunteers remains our number one priority and we are committed to creating a safe environment for all.

Vaccination

Guest Requirements
 

Vaccinations & Testing
For the time being, we are continuing to require ticketholders over the age of 14 to provide proof of full vaccination against COVID-19 to attend all indoor performances and events at Segerstrom Center for the Arts. “Fully vaccinated” means your performance is at least 14 days after your final vaccine dose.

Guests 14 and under no longer need to provide proof of vaccination or a negative COVID-19 test.

To enter the concert hall, please bring a photo ID (for guests over 18 years old) and proof of vaccination, either your physical vaccination card, a picture of your vaccination card or a digital vaccination record. Most California residents may request a digital vaccination record at myvaccinerecord.cdph.ca.gov.

Ways to show your vaccine card.

MaskingGuest over the age of 14 without proof of being fully vaccinated can present a negative COVID-19 test (PCR test taken within 48 hours or antigen test taken within 12 hours of the performance). Along with their ticket, attendees will need to bring either a physical COVID-19 test result, emailed result or picture of results showing a negative diagnosis as well as the date and their name. (Home tests will not be accepted.)

Masking
Masks (over the mouth and nose) are strongly recommended (but not required) regardless of vaccination status. Disposable 3-ply surgical masks, N95, KN95, or KF94 masks are recommended.

Performance ticket holders who do not comply with the above policies will not be admitted.

We continue to monitor guidance from local, state and national authorities and may adjust at any time.  Our health and safety protocols have been informed by infectious disease experts at the University of California, Irvine to ensure adherence to the principles for cleaning, disinfection and infectious disease prevention. We’ve partnered with the industrial hygiene firm TRC to review our protocols and campus cleaning service provider ABM that is administering Enhanced Clean™ in all our buildings. We have also used CDC recommendations as well as guidelines from the State of California to create our reopening policies and procedures.

Pacific Symphony asks our audiences to join us in providing the safest space possible for all coming together as we return to the concert stage.
 

Enhanced Health and Hygiene Measures


Air Quality
Sanitation
MERV-14 air filters are used to optimize air quality inside the concert hall, as well as state-of-the-art air handling systems that maximize the number of fresh air exchanges per hour.

Enhanced Cleaning Procedures

  • SCFTA has implemented rigorous cleaning procedures that follow CDC guidelines for cleaning.
  • SCFTA pays special attention to high traffic areas, frequently touched surfaces, like doorknobs, railings, elevator buttons and restrooms, which are sanitized with increased frequency.
  • SCFTA have installed hand sanitizers throughout the campus including the Julianne and George Argyros Plaza.
  • SCFTA is committed to achieving Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities.


Touchless Environment

  • The sale of food and drink may be minimized or eliminated and when available purchases will be made by contactless payment or card purchases only.
  • Select doors may be propped open.
  • Touchless flush valves and faucets have been installed in all restrooms.
  • Since everything can’t be touchless, we encourage everyone to wash their hands frequently and to use the hand sanitizer stations located throughout our campus.


Health and safety screenings

  • If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Patron Services team at (714) 755-5799 for information about your ticket exchange options.
  • Before each performance, staff, volunteers and artists are required to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.
  • To expedite our safety screenings as you enter, please bring minimal personal items with you.
  • Coat check will not be offered.


We look forward to welcoming you to Pacific Symphony concerts, and please know that we’re doing everything we can to ensure a safe, enjoyable visit. Our staff is here to help. On behalf of everyone at Pacific Symphony, thank you for following all health and safety protocols, and enjoy the performances.

These protocols currently in place are subject to change in compliance with revisions to national and local guidelines regarding COVID-19. While we will provide the most up-to-date public health procedures to improve safety, they are not an absolute protection against contracting COVID-19. Persons assume the risk of contracting COVID-19 by entering the facility.
 

Frequently Asked Questions


Do I need to be fully vaccinated to attend a performance at Segerstrom Center for the Arts?
For the time being, we are continuing to require ticketholders over the age of 14 to provide proof of full vaccination against COVID-19 to attend all indoor performances and events at Segerstrom Center for the Arts. “Fully vaccinated” means your performance is at least 14 days after your final vaccine dose. To enter the theatre, please bring proof of vaccination, either your physical vaccination card, a picture of your vaccination card or a digital vaccination record.

Guests over the age of 14 without proof of being fully vaccinated must provide a negative COVID-19 test (PCR taken within 48 hours or antigen taken within 24 hours of the performance). Along with their ticket, attendees will need to bring either a physical COVID-19 test result, emailed result or picture of results showing a negative diagnosis as well as the date and their name. (Home tests will not be accepted.)

Guests 14 and under no longer need to provide proof of vaccination or a negative COVID-19 test.

What does fully vaccinated mean?
It means you have received a COVID-19 vaccine authorized by the Food and Drug Administration or the World Health Organization and the last dose of the vaccine has been administered at least 14 days before your performance date.

What if I can’t provide proof of COVID-19 vaccination?
Those without proof of being fully vaccinated must provide a negative COVID-19 test (PCR taken within 48 hours or antigen taken within 12 hours of the performance). Along with their ticket, attendees will need to bring either a physical COVID-19 test result, emailed result or picture of results showing a negative diagnosis as well as the date and their name. (Home tests will not be accepted.)

Do I need to wear a mask?
Masks are strongly recommended at all times for all persons regardless of vaccination status in all indoor spaces at Segerstrom Center including during the entire performance.

What types of masks are accepted?
Cloth, surgical or (K)N95 are acceptable. Gaiters, bandanas, or masks with an exhalation vent will not be allowed. For additional information, please see the CDC’s guide to masks for recommended face coverings.

I’m bringing my 5 and under children who can’t get vaccinated. Do they need a test?
No. Children under the age of 14 are no longer required to show proof of vaccination or negative COVID-19 test.

How far in advance of the performance start time should I arrive?
To ensure timely entry, please arrive early for your performance, as there may be lines at the security and vaccination check-in. .

Will there be food and beverage offered at the performance?
Food and beverage service is available at all performances. George’s Café and Leatherby’s Café Rouge are open.

What should I do if I feel sick on the day of the performance?
If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Guest Services team at (714) 755-5799 for information about your ticket exchange options.

COVID-19 Testing Resources

Where can I get tested in Orange County?

Orange County residents free at home test kits

Will the orchestra and guest artists be vaccinated?
Yes. Subject to an agreement with Local 7 of the American Federation of musicians, all members of Pacific Symphony who perform live for audiences are required to be vaccinated. Guest artists vaccination status will be required prior to live performances with Pacific Symphony.

What if I refuse to supply proof of vaccine or negative COVID test?
Patrons who do not provide proof of vaccination or a negative COVID-19 test (PCR taken within 48 hours or antigen taken within 12 hours of the performance) will not be admitted inside indoor venues at Segerstrom Center for the Arts. Ticketholders will have a full range of options including:

  • Holding the value of your tickets on account to apply to future subscriptions and tickets
  • Donating all or part of the value of your tickets
  • Requesting a full refund.


Contact Us

If you have any questions about the health and safety guidelines, or require a refund, please contact our Patron Services team at (714) 755-5799, Monday through Friday, 9 a.m. to 5 p.m.