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Overview of Opportunities

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EMPLOYMENT

INTERNSHIPS

VOLUNTEER POSITIONS

EMPLOYMENT

Assistant Vice President of Development

BASIC RESPONSIBILITIES

The Associate Vice President of Development (AVP) works closely with the Vice President of Development to improve fundraising infrastructure and ensure that all fundraising goals are met.The AVP will develop, manage, implement and evaluate an overall fundraising program consistent with the Symphony’s goals.The AVP of Development is accountable for leading the nearly $10 million annual fund, managing all forms of giving including: individuals, foundations, corporations, support groups and special events.

The Associate Vice President of Development helps to develop strategies and leads initiatives for all fundraising goals, including: the annual fund, special campaigns, multi‐year commitments to operating fund and special events support.This position provides strategic and tactical planning for the entire Development Department, with direction from the Vice President of Development.In addition, this position works closely with volunteers through support groups as well as committees for fundraising and special events.

KEY DUTIES & RESPONSIBIITIES:
  • Plan, manage, and implement all phases of the nearly $10 million Annual Fund campaign.
  • The AVP will regularly assess current fundraising efforts, including individual and corporate giving opportunities; provide leadership to ensure initiatives are supported and make revisions to strategies where appropriate.
  • Work with the Vice President to develop a multi‐year plan for achieving development goals and establish a master calendar that outlines all fund‐raising events and campaigns.
  • Establish work plans, performance objectives, and metrics for direct reports and regularly review performance, professional development and training to achieve those goals.
  • In partnership with the Vice President of Development, the Associate Vice President of Development will hire, manage, establish goals and accountability and evaluate the performance of development staff direct reports and indirect reports.
  • Collaborate with the Vice President of Development and the Vice President of Marketing and Public Relations to create and implement a “patron relationship” program that enhances the entire experience for patrons beginning with the ordering of tickets to increase retention, frequency of attendance and number and size of contributions.
  • Serve as a fiscal officer to the Annual Fund income and department expenses.
  • Lead development officers with clear tracking measures, quality calls and growth calls objectives aligned with department fundraising goals
  • Help to develop the Governing Members program and take responsibility for the administration and oversight for this new donor engagement program.
  • Identify and cultivate, with the Senior Director of Individual Giving & Major Gifts, candidates for the Board of Counselors.
  • Work with the Vice President of Development, Senior Director of Individual Giving & Major Gifts, and Director of Special Events to create and maintain a pipeline of volunteers to chair major fundraising events and serve on committees for major events.
  • Manage a donor portfolio that includes: Maestro Society donors and prospects; planned giving donors and prospects. Manage relationships through personal visits, calls, notes, and volunteers where appropriate.
  • Work with the Vice President of Development, Senior Executive for Special Campaigns & Major Gifts and Senior Director of Individual Giving & Major Gifts to ensure that all donors are approached about including the Symphony in their estate plans.
  • Collaborate with the Vice President of Development and Senior Director of Individual Giving & Major Gifts to identify, recruit, and train volunteers to cultivate and solicit major donors on behalf of the orchestra.
  • Work with the Development team to create and implement donor recognition activities for high‐end donors.
  • In conjunction with the Vice President of Development, support the President in managing his fundraising prospects and donor pipeline to promote gift fulfillment
  • In collaboration with the President, Vice President of Development, Director of Institutional Giving and Director of Special Events, work with current and potential corporate sponsors including renewals, upgrades, proposals, and ensuring that all benefits are fulfilled beyond what is promised.
  • In conjunction with the Vice President of Development and other development officers, responsible for securing sponsors and selling tables for all Elevated Special Events.
  • Oversee the work of Development Tessitura Associate and work with Tessitura database system for development ensuring that gifts are entered correctly, that staff is trained sufficiently and that accounts are regularly reconciled with Finance.
  • Work with the Box Circle & VIP Concierge to manage Box Circle Club inventory for Classics and Pops concerts – releases, upgrades and sales.
  • In collaboration with the VP of Development and the CFO, create and manage revenue and expense budgets for the department; manage pipelines; update projections as needed; control expenses as needed.

SKILLS & EXPERIENCE REQUIRED:

An accomplished senior development officer with an impressive record in securing significant gifts, the Associate Vice President of Development must be equally skilled in managing an annual fund campaign, staff and budgets. The ideal candidate is a respected manager/coach/ leader who leads others through example, and who successfully works with Board members and other high‐level donors to facilitate the donor's ability to achieve personal fulfillment through philanthropy. The Associate Vice President must also be an expert development planner/strategist capable of elevating the entire development department's capabilities. He/She must be willing and capable of working with individuals, corporations, foundations, volunteers, volunteer committees and special events.

To apply, please forward cover letter and resume to:

Nikki Palley, Senior Director of Individual Giving & Major Gifts
Pacific Symphony
17620 Fitch Avenue, Suite 100
Irvine, CA 92614
npalley@pacificsymphony.org

Associate VP of Development - Job Description
  

Director of Major Gifts

POSITION SUMMARY

The Director of Major Gifts is an important member of the Development team, reporting to the Senior Director of Individual Giving & Major Gifts. This person is responsible for annual fundraising strategies to increase membership in the Maestro Society. A focus of this position is to continue the work Pacific Symphony has done to engage newer California communities. The Director of Major Gifts will help develop and implement the roll out of the new Governing Members initiative. Additional responsibilities include management of key support groups, including oversight of the fundraising goals.

KEY DUTIES & RESPONSIBIITIES:
  • Achieve fundraising goals for the Maestro Society, Symphony Society, and the new Governing Members.
  • Manage a portfolio of donors, including renewal, upgrade and acquisition of donations. 
  • Responsible for weekly donor meetings.
  • Continue to develop Pacific Symphony’s program with newer California communities.
  • Help with the development and rollout the new Governing Members program; assisting with the volunteer committees and donor benefits fulfillment. 
  • Recruit members for the Board of Counselors ($5,000+). 
  • Help with Planned Giving fundraising.
  • Secure multi‐year donor pledges.
  • Help to secure new Box Circle Club members, our VIP membership seating program. 
  • Assist with concert sponsorships and stewardship fulfillment.
  • Be a liaison for select Pacific Symphony support groups.

SKILLS & EXPERIENCE REQUIRED:

  • Bachelor’s degree preferred.
  • Must have a minimum of five years of professional experience in Individual Giving for a non‐profit organization. Experience with a performing arts organization is helpful.
  • Must have a demonstrated track record of successful major gift solicitation.
  • Demonstrate initiative, a collaborative team spirit and the ability to handle multiple projects of varying nature simultaneously.
  • Goal oriented and highly self‐motivated.
  • Personable, positive and diplomatic individual with integrity and a sense of humor, who works effectively with donors, volunteers, staff and vendors.
  • Reliable and consistent in meeting deadlines.
  • Excellent and persuasive written and oral communications skills.
  • Well organized.
  • Willingness to work evenings and weekends throughout the year, including concert attendance.
  • A love of symphonic music and a desire to promote it to new and current audiences.
  • Computer literacy and proficiency with database systems like Tessitura or equivalent.
  • Skilled with Microsoft Office, especially Word and Excel.
  • Being conversant in Mandarin would be beneficial.

To apply, please forward cover letter and resume to:

Nikki Palley, Senior Director of Individual Giving & Major Gifts
Pacific Symphony
17620 Fitch Avenue, Suite 100
Irvine, CA 92614
npalley@pacificsymphony.org

Director of Major Gifts - Job Description
  

Director of Major Gifts

POSITION SUMMARY

The Director of Major Gifts is an important member of the Development team, reporting to the Senior Director of Individual Giving & Major Gifts. This person is responsible for annual fundraising strategies to increase membership in the Maestro Society. A focus of this position is to continue the work Pacific Symphony has done to engage newer California communities. The Director of Major Gifts will help develop and implement the roll out of the new Governing Members initiative. Additional responsibilities include management of key support groups, including oversight of the fundraising goals.

KEY DUTIES & RESPONSIBIITIES:
  • Achieve fundraising goals for the Maestro Society, Symphony Society, and the new Governing Members.
  • Manage a portfolio of donors, including renewal, upgrade and acquisition of donations. 
  • Responsible for weekly donor meetings.
  • Continue to develop Pacific Symphony’s program with newer California communities.
  • Help with the development and rollout the new Governing Members program; assisting with the volunteer committees and donor benefits fulfillment. 
  • Recruit members for the Board of Counselors ($5,000+). 
  • Help with Planned Giving fundraising.
  • Secure multi‐year donor pledges.
  • Help to secure new Box Circle Club members, our VIP membership seating program. 
  • Assist with concert sponsorships and stewardship fulfillment.
  • Be a liaison for select Pacific Symphony support groups.

SKILLS & EXPERIENCE REQUIRED:

  • Bachelor’s degree preferred.
  • Must have a minimum of five years of professional experience in Individual Giving for a non‐profit organization. Experience with a performing arts organization is helpful.
  • Must have a demonstrated track record of successful major gift solicitation.
  • Demonstrate initiative, a collaborative team spirit and the ability to handle multiple projects of varying nature simultaneously.
  • Goal oriented and highly self‐motivated.
  • Personable, positive and diplomatic individual with integrity and a sense of humor, who works effectively with donors, volunteers, staff and vendors.
  • Reliable and consistent in meeting deadlines.
  • Excellent and persuasive written and oral communications skills.
  • Well organized.
  • Willingness to work evenings and weekends throughout the year, including concert attendance.
  • A love of symphonic music and a desire to promote it to new and current audiences.
  • Computer literacy and proficiency with database systems like Tessitura or equivalent.
  • Skilled with Microsoft Office, especially Word and Excel.
  • Being conversant in Mandarin would be beneficial.

To apply, please forward cover letter and resume to:

Nikki Palley, Senior Director of Individual Giving & Major Gifts
Pacific Symphony
17620 Fitch Avenue, Suite 100
Irvine, CA 92614
npalley@pacificsymphony.org

Director of Major Gifts - Job Description
  

Director of Data Analysis

POSITION SUMMARY

Pacific Symphony seeks a skilled data scientist who will deliver actionable insights that lead to increased patron participation and revenue growth. Jointly reporting to the VPs of marketing and development, and indirectly to the COO, the director of data analysis will be responsible for importing, connecting, organizing, examining, separating, transforming, validating and modeling data to drive strategic and operational decision making that directly supports revenue growth.

 
ESSENTIAL FUNCTIONS:
  • Align data capture to support analysis which proactively informs marketing, fundraising and related business strategies, and to measure and report on their effectiveness.
  • Identify strengths, weaknesses, opportunities and threats through analysis of market conditions and trends, reporting, data mining and related research.
  • Facilitate the ability of the VPs of marketing and development to understand attributes of patron participation, patron advancement opportunities and promote inquiry.
  • Integrate third‐part data sources for analysis purposes.
  • Work with internal and external resources to connect supporting data systems.
  • Create and/or support the use of necessary reports, participation and revenue dashboards, analyze data, draw meaningful conclusions, develop models and make recommendations to take advantage of optimal sales and fundraising opportunities. 
  • Work with the COO to implement and adopt organizational dashboards/scorecards.
  • Develop data‐driven strategies to define high value segments, opportunities for growth in participation levels/rates and appropriate behavioral triggers that support growth. 
  • Enhance marketing and fundraising message tracking/analysis (emails, calls, mailings). 
  • Track and analyze responses, trends, drivers and participant characteristics. 
  • Working with the COO and Tessitura Applications Specialist, maintain data integrity, data governance standards, troubleshoot data input/output problems, develop processes and documentation, including data definitions and associated business rules.
  • Working with the COO and Tessitura Applications Specialist, generate team learning and data review opportunities to understand patron data and business opportunities. 
  • Maintain awareness of and report on trends, emerging technologies, and best practices.
  • Oversee the integration of data from Tessitura and other systems and analysis software, and maximize the value derived from all patron‐oriented systems and data sources.
  • Support company‐wide use of marketing systems and analysis software, including configuring systems to meet business needs, liaising with suppliers and training users.
  • Other duties as assigned.

SKILLS & EXPERIENCE REQUIRED:

  • A bachelor’s degree in computer science, information systems, math, statistics or a related field. A master’s degree preferred.
  • Experience in using data analysis to inform business strategy and provide business intelligence.
  • Strong business acumen with highly developed critical thinking skills.
  • An interest in music and fine arts.
  • Demonstrated ability to evaluate large volumes of data and identify relevant metrics, trends and insights.
  • Demonstrated strong organizational, communication, and time management skills.
  • Strong oral and written communication skills, including the ability to communicate complex technical details in non‐technical terms.
  • Strong interpersonal skills with an aptitude for training.
  • Ability to manage and prioritize multiple projects and tasks simultaneously.
  • Experience managing large file imports and extracts.
  • Ability to develop and communicate advanced reporting and data requirements to technical staff.
  • Experience with Tessitura software and database ideal.
  • Advanced Excel skills, including PowerPivot, PowerView and PowerMaps preferred.
  • Exposure to SSIS (Integration Services) and SSRS (Reporting Services) preferred.
  • Exposure to SSAS (Analysis Services) a strong plus.
  • Experience using PowerBI, Azure and SharePoint a strong plus.
  • Experience with SQL Server 2016, and intermediate level TSql a plus.

To apply, please forward cover letter and resume to:

Pacific Symphony
Director of Data Analysis Search
17620 Fitch, Suite 100
Irvine, CA 92614
SSutton@PacificSymphony.org

Director of Data Analysis - Job Description

 

Director of Volunteer Services

The Director of Volunteer Services organizes and implements a complete volunteer service program including recruitment, training and coordination.  The position serves as the primary contact for volunteers, which includes support groups and interns. The Director will work to enable the organization’s growing volunteer program in attaining “Service Enterprise” certification, incorporating volunteer participation and engagement as a core strategic function to accomplish Pacific Symphony’s mission.  Responsibilities include identifying work throughout the organization that can be accomplished by volunteers, and promoting their services. In addition to supporting goal achievement and the accomplishment of specific tasks, ambassadorship by volunteers and nurturing of greater connection to the organization is a key purpose.
 

PRIMARY RESPONSIBILITIES

  • Planning, Organization and Development: Develop a strategy and infrastructure for mission-driven volunteer engagement, with the goal of achieving “Service Enterprise” certification
    • Develop and implement goals and objectives for the volunteer program
    • Assess opportunities and need for volunteers to enhance program delivery and administrative services
    • Conduct ongoing evaluation of the program and services delivered by volunteers, recommending and implementing improvements as identified and/or necessary
    • Administer and review policies and procedures which guide the volunteer program
    • Implement forms and record systems to document volunteer activities
    • Identify volunteer assignments that provide meaningful and productive work for volunteers
    • Write volunteer position descriptions in consultation with appropriate staff members
  • Community and Leadership Support and Engagement: Cultivate and demonstrate community interest and executive commitment to volunteer engagement
    • Promote the volunteer program to gain community and organizational support
    • Develop and implement effective strategies to recruit and retain qualified volunteers with the appropriate abilities and aptitudes
    • Conduct outreach and volunteer recruitment to sustain and grow volunteer participation
  • Resource Allocation: Identify and request allocation of sufficient resources (time, funds, people, and tools) to support the volunteer program and engagement
    • Develop a budget for volunteer program activities
    • Administer and monitor expenditure for the program against the approved budget
    • Work with the administrative staff to identify HR and facilities requirements
    • Ensure that volunteers work in a safe and supportive environment
  • Tracking and Evaluation: Track the activity, outputs and outcomes of volunteer contributions, and monitor the quality of the volunteer experience
    • Ensure that volunteer check-in/check-out procedures are in place and followed
    • Maintain recordkeeping system for tracking volunteer hours with consistent procedures
    • Establish and implement a process for evaluating the contributions of individual volunteers and the effectiveness of each position in serving organizational goals
    • Prepare an annual report of the contributions made through the volunteer program
  • Effective Intake, Onboarding and Training: Train volunteers and staff on their respective roles
    • Develop and implement application and interview protocols for potential volunteers to achieve the best match between the skills, qualifications and interests of the volunteers and the needs of the organization
    • Implement a screening and application process for potential volunteers
    • Generate volunteer position descriptions with primary responsibilities
    • Ensure that volunteers are given appropriate training to be successful in their positions
  • Assignments, Orientation and Supervision: Match and place volunteers in appropriate positions, clarify their roles, provide orientation and support them throughout their service tenure
    • Orient volunteers to increase their understanding of the organization, it’s services and the roles and responsibilities of volunteers
    • Train staff to work effectively and cooperatively with volunteers in their area of focus
    • Ensure that volunteers receive the appropriate level of supervision
    • Assist with conflict resolution among volunteers, staff and clients in accordance with established procedures
    • Establish a standardized evaluation program for individual volunteer performance review
    • Create a volunteer recognition program
  • Technology and Communications: Evaluate and recommend technology that will support the volunteer program
    • Advance adoption of participation and tracking software (existing and/or new)
    • Determine communication protocols for volunteers and those working with them
    • Work with the  IT team to identify and implement appropriate software tools
    • Serve as liaison for program to website manager, working with the administrative team
  • Extending Reach and Partnerships: Cultivate a mutually beneficial relationship with the community to increase engagement and reach, with an initial focus on engaging Chinese American populations
    • Work to support development of an active Chinese American support group and related affiliations within various segments of the community
    • Cultivate interest from, and provide opportunities for, new volunteers from communities not already engaged with the Symphony
    • Learn to develop ways to increase volunteer participation within various local communities
    • Support the Symphony’s work to expand its demographic reach, including younger audiences, and advance audience growth and expansion 

QUALIFICATIONS AND SKILLS REQUIRED:

  • 3 or more years of experience relevant to leading volunteers and developing volunteer programs
  • Experience implementing volunteer projects and plans
  • Understanding of recruitment processes, and talent in motivating others to join and participate
  • Desire to work in complex, multi-disciplinary environment
  • Capacity to be self-directed while working as a member of a larger team
  • Excellent verbal and written communication skills
  • Supervisory skills, with a talent for empowering responsible and self-motivated volunteers
  • Familiarity with administrative and database tracking systems
  • Experience working in an arts organization preferred
  • Knowledge of classical music is desirable but not required
  • Fluency or familiarity with Mandarin (or Cantonese) a plus
  • College level, professional and/or vocational education required 
  • Interpersonal communication and conflict management skills
  • Detail oriented and able to multi-task

Please send resume along with cover letter to rstein@artsoc.org for consideration.

Director of Volunteer Services - Job Description

 

Box Circle & VIP Concierge

POSITION SUMMARY

The Box Circle & VIP Concierge is a full time position providing high level customer service to our Box Circle Club (BCC) members and Maestro Society donors. This position is responsible for securing, renewing and processing all BCC memberships and seating all Box Circle Club Members. The Box Circle & VIP Concierge will be the host in the Box Circle Club lobby for evening performances of Pacific Symphony Classics and Pops Series concerts during the season. Additionally the Box Circle & VIP Concierge is responsible for renewing and selling the VIP boxes at the Pacific Symphony Summer Concerts at Pacific Amphitheatre.

KEY DUTIES & RESPONSIBIITIES:
  • I. Box Circle Club (BCC) responsibilities:
    • Promote luxury sales for winter and summer concerts.
    • Will provide VIP ticketing services: subscriptions, exchanges, and additional ticketing. They will secure and renew all Box Circle Club
      Memberships.
    • Manage ticketing upgrades to Box Circle seating for potential subscription and membership upgrades.
    • Maintain the Box Circle Club seating maps of attendees for all concerts and monitor all BCC seating inventory.
    • Maintain all BCC patron information in Tessitura database.
    • Send email concert reminders before each set of Classics and Pops performances.
    • Communicate with Box Circle members as needed.
    • Mail season tickets before the beginning of each season.
    • Maintain the BCC listing in the concert Programs.
    • Seat president and development officer and guests.
    • Make restaurant reservations as requested on performance nights.
  • II. Classics and Pops Concert Responsibilities
    • Work in the Box Circle lobby as the hostess/host for Classics and Pops performances. Work at post-concert receptions as needed.
    • Greet members and guests in Box Circle Club lobby.
    • Confirm that Patina catering is set up in the Box Circle Lobby for pre-concert and intermission receptions.
    • Responsible for signage, decor or other amenities in the BCC area.
  • III. Maestro Society (Donors of $3,500+)
    • Provide VIP ticketing services.
    • Assist with Maestro Society donor benefit fulfillment, including invitations for Post-Concert Receptions
    • Maintain a list of Maestro Society members who are entitled to utilize the BCC lobby.
    • Maintain updated and accurate information in Tessitura database.
  • IV. General Development Support
    • Provide general support as needed and assistance with/at special events.
    • Serve as the Liaison between the Development Department and the Director of Ticketing & Customer Service.

SKILLS & EXPERIENCE REQUIRED:

  • B.S. or B.A. degree helpful
  • Excellent customer service and writing skills
  • Available to work nights and weekends of concert performances
  • Demonstrate initiative and a collaborative team spirit
  • Ability to work under deadlines
  • Well organized
  • Love of symphonic music
  • Computer and database proficient, knowledge of Tessitura would be helpful

To apply, please forward cover letter and resume to:

Nikki Palley, Senior Director of Individual Giving & Major Gifts
Pacific Symphony
17620 Fitch Avenue, Suite 100
Irvine, CA 92614
npalley@pacificsymphony.org

Box Circle & VIP Concierge - Job Description
  

INTERNSHIPS

Public Relations Intern

We are now accepting applications for the Fall 2018 Public Relations Internship program. Please submit a resume, cover letter, a 3-page writing sample and the completed online application to: Jean Oelrich at joelrich@pacificsymphony.org.

Sign up here to apply for the Fall 2018 Public Relations Internship.

Public Relations Intern Job Description

Internship Opportunities

Pacific Symphony offers internships for students interested in a career in a non-profit arts organization. Interns will be exposed to the many facets of the administrative office responsible for the operation of the organization and should come away with an understanding of how the non-profit arts world operates. Internships are often available in the following areas:

  • Concert Production/Operations
  • Development/Fundraising
  • Education
  • Finance
  • Marketing
  • Public Relations
  • Special Events

Interns must demonstrate strong computer skills, strong written and oral skills, organization skills, and the ability to perform multiple tasks with attention to detail. They must maintain a professional attitude and be able to interface successfully with a variety of personalities.

Internships are unpaid and require a minimum of 10 hours a week (scheduling is flexible) during regular office hours. Pacific Symphony is located in Orange County, California and does not provide housing, transportation, or relocation costs. Assignments will be based on the interest and qualifications of the intern and the needs of each individual department.

For information on internship openings or interest in applying please contact (714) 755-5788.

  

Internship Opportunities

Pacific Symphony offers internships for students interested in a career in a non-profit arts organization. Interns will be exposed to the many facets of the administrative office responsible for the operation of the organization and should come away with an understanding of how the non-profit arts world operates. Internships are often available in the following areas:

  • Concert Production/Operations
  • Development/Fundraising
  • Education
  • Finance
  • Marketing
  • Public Relations
  • Special Events

Interns must demonstrate strong computer skills, strong written and oral skills, organization skills, and the ability to perform multiple tasks with attention to detail. They must maintain a professional attitude and be able to interface successfully with a variety of personalities.

Internships are unpaid and require a minimum of 10 hours a week (scheduling is flexible) during regular office hours. Pacific Symphony is located in Orange County, California and does not provide housing, transportation, or relocation costs. Assignments will be based on the interest and qualifications of the intern and the needs of each individual department.

For information on internship openings or interest in applying please contact (714) 755-5788.

  

VOLUNTEER POSITIONS

Volunteer positions at Pacific Symphony are available in the following areas (click to view):

To apply to become a Symphony volunteer, SIGN UP HERE.

If you would like information on volunteering for Pacific Symphony, please contact:

Volunteer Services
(714) 876-2354
VolunteerServices@PacificSymphony.org

We will be happy to tell you about our volunteer opportunities.