Overview of Opportunities

AUDITIONS

There are currently no auditions scheduled.

EMPLOYMENT

Director of Major Gifts
Director of Data Analysis
Heartstrings Coordinator
Development Data Associate

INTERNSHIPS

Public Relations Intern
Internship Opportunities

EMPLOYMENT

Director of Major Gifts

POSITION SUMMARY

The Director of Major Gifts is an important member of the Development team, reporting to the Senior Director of Individual Giving & Major Gifts. This person is responsible for annual fundraising strategies to increase membership in the Maestro Society. A focus of this position is to continue the work Pacific Symphony has done to engage newer California communities. The Director of Major Gifts will help develop and implement the roll out of the new Governing Members initiative. Additional responsibilities include management of key support groups, including oversight of the fundraising goals.

KEY DUTIES & RESPONSIBIITIES:

Achieve fundraising goals for the Maestro Society, Symphony Society, and the new Governing Members.
Manage a portfolio of donors, including renewal, upgrade and acquisition of donations.
Responsible for weekly donor meetings.
Continue to develop Pacific Symphony’s program with newer California communities.
Help with the development and rollout the new Governing Members program; assisting with the volunteer committees and donor benefits fulfillment.
Recruit members for the Board of Counselors ($5,000+).
Help with Planned Giving fundraising.
Secure multi‐year donor pledges.
Help to secure new Box Circle Club members, our VIP membership seating program.
Assist with concert sponsorships and stewardship fulfillment.
Be a liaison for select Pacific Symphony support groups.

SKILLS & EXPERIENCE REQUIRED:

Bachelor’s degree preferred.
Must have a minimum of five years of professional experience in Individual Giving for a non‐profit organization. Experience with a performing arts organization is helpful.
Must have a demonstrated track record of successful major gift solicitation.
Demonstrate initiative, a collaborative team spirit and the ability to handle multiple projects of varying nature simultaneously.
Goal oriented and highly self‐motivated.
Personable, positive and diplomatic individual with integrity and a sense of humor, who works effectively with donors, volunteers, staff and vendors.
Reliable and consistent in meeting deadlines.
Excellent and persuasive written and oral communications skills.
Well organized.
Willingness to work evenings and weekends throughout the year, including concert attendance.
A love of symphonic music and a desire to promote it to new and current audiences.
Computer literacy and proficiency with database systems like Tessitura or equivalent.
Skilled with Microsoft Office, especially Word and Excel.
Being conversant in Mandarin would be beneficial.

To apply, please forward cover letter and resume to:

Nikki Palley, Senior Director of Individual Giving & Major Gifts
Pacific Symphony
17620 Fitch Avenue, Suite 100
Irvine, CA 92614
npalley@pacificsymphony.org

Director of Major Gifts - Job Description

Director of Data Analysis

POSITION SUMMARY

Pacific Symphony seeks a skilled data scientist who will deliver actionable insights that lead to increased patron participation and revenue growth. Jointly reporting to the VPs of marketing and development, and indirectly to the COO, the director of data analysis will be responsible for importing, connecting, organizing, examining, separating, transforming, validating and modeling data to drive strategic and operational decision making that directly supports revenue growth.

ESSENTIAL FUNCTIONS:

Align data capture to support analysis which proactively informs marketing, fundraising and related business strategies, and to measure and report on their effectiveness.
Identify strengths, weaknesses, opportunities and threats through analysis of market conditions and trends, reporting, data mining and related research.
Facilitate the ability of the VPs of marketing and development to understand attributes of patron participation, patron advancement opportunities and promote inquiry.
Integrate third‐part data sources for analysis purposes.
Work with internal and external resources to connect supporting data systems.
Create and/or support the use of necessary reports, participation and revenue dashboards, analyze data, draw meaningful conclusions, develop models and make recommendations to take advantage of optimal sales and fundraising opportunities.
Work with the COO to implement and adopt organizational dashboards/scorecards.
Develop data‐driven strategies to define high value segments, opportunities for growth in participation levels/rates and appropriate behavioral triggers that support growth.
Enhance marketing and fundraising message tracking/analysis (emails, calls, mailings).
Track and analyze responses, trends, drivers and participant characteristics.
Working with the COO and Tessitura Applications Specialist, maintain data integrity, data governance standards, troubleshoot data input/output problems, develop processes and documentation, including data definitions and associated business rules.
Working with the COO and Tessitura Applications Specialist, generate team learning and data review opportunities to understand patron data and business opportunities.
Maintain awareness of and report on trends, emerging technologies, and best practices.
Oversee the integration of data from Tessitura and other systems and analysis software, and maximize the value derived from all patron‐oriented systems and data sources.
Support company‐wide use of marketing systems and analysis software, including configuring systems to meet business needs, liaising with suppliers and training users.
Other duties as assigned.

SKILLS & EXPERIENCE REQUIRED:

A bachelor’s degree in computer science, information systems, math, statistics or a related field. A master’s degree preferred.
Experience in using data analysis to inform business strategy and provide business intelligence.
Strong business acumen with highly developed critical thinking skills.
An interest in music and fine arts.
Demonstrated ability to evaluate large volumes of data and identify relevant metrics, trends and insights.
Demonstrated strong organizational, communication, and time management skills.
Strong oral and written communication skills, including the ability to communicate complex technical details in non‐technical terms.
Strong interpersonal skills with an aptitude for training.
Ability to manage and prioritize multiple projects and tasks simultaneously.
Experience managing large file imports and extracts.
Ability to develop and communicate advanced reporting and data requirements to technical staff.
Experience with Tessitura software and database ideal.
Advanced Excel skills, including PowerPivot, PowerView and PowerMaps preferred.
Exposure to SSIS (Integration Services) and SSRS (Reporting Services) preferred.
Exposure to SSAS (Analysis Services) a strong plus.
Experience using PowerBI, Azure and SharePoint a strong plus.
Experience with SQL Server 2016, and intermediate level TSql a plus.

To apply, please forward cover letter and resume to:

Pacific Symphony
Director of Data Analysis Search
17620 Fitch, Suite 100
Irvine, CA 92614
SSutton@PacificSymphony.org

Director of Data Analysis - Job Description

Heartstrings Coordinator

POSITION SUMMARY

Heartstrings is a major community-wide program providing free access to concerts, hands-on enrichment activities, and transportation for a range of underserved local residents in partnership with Orange County agencies. Live music experiences are customized to help Heartstrings Partner organizations fulfill their mission and to have the most meaningful impact on participants.

The Coordinator serves as the primary liaison between Pacific Symphony and Heartstrings Partners, providing outstanding customer service and ensuring that mutual goals and objectives are met. The Coordinator is responsible for managing Symphony concert attendance by working with Heartstrings Partner organizations to fill all allocated seats, arrange for transportation as needed, and manage related logistics. Additionally, the Coordinator may be asked to work with select partner organizations to arrange off-site events, including event planning, contracting and supervising musicians, contributing to program content, and supervising each event day-of.

Heartstrings is a dynamic, growing, and evolving program. The successful candidate will possess the ability to establish and maintain strong business systems, while maintaining the flexibility to adapt to changing priorities and circumstances.

ESSENTIAL FUNCTIONS

Partnership Management
- Ensure quality relationships with partner organizations
- Maintain clear, regular communication with partner organizations
- Lead annual partnership renewal process

Symphony Concert Attendance
- Work with Heartstrings Partner organizations to determine ticket and concert requests for each season
- Work with Heartstrings Partner organizations to determine ticket and concert requests for each season
- Distribute Symphony concert tickets to partner organizations for all concerts series
- Establish a clear and efficient system of ticket tracking and distribution
- Communicate all details with busing company for organizations receiving transportation assistance
- Confirm arrangements with all parties for each concert
Off-site Performances
- In conjunction with the Director of Community Engagement, meet with Heartstrings Partner organization to determine event/concert goals, repertoire, and proposed format
- Contract musicians, manage musicians on-site, and complete musician payroll for each event
- Work with on-site contact to ensure that logistics are in place for each event, including chairs, music stands, lighting, programs, and refreshments (as needed)
General Duties
- Conduct assessments of each event, establishing a clear system of assessment tracking and reporting
- Participate in strategic planning and meetings as needed to contribute to the evolving nature of the program
- Manage adult and high-school age volunteers at all Family Concerts and at other events as required
- Coordinate logistics for program-wide events and large-scale meetings as needed

See Job Description for job requirements and required skills.

Please mail or e-mail cover letter and resume by Application Deadline: October 29, 2018

Attn: Mary Hawkes, Director of Community Engagement
Heartstrings Coordinator Search
Address: Pacific Symphony, 17620 Fitch, Suite 100 Irvine, CA 92614
E-mail: MHawkes@PacificSymphony.org

Heartstrings Coordinator - Job Description

Development Data Associate

POSITION SUMMARY

The position is primarily responsible for managing Development department Tessitura database operations and analysis and provides technical support to the department staff as needed. Furthermore, the role of the Development Data Associate is to oversee prospect and portfolio management, help to maintain integrity of donor and contributed income financial records, and to create analytical reports for department staff to track progress toward annual goals.

PRIMARY RESPONSIBILITIES:

Support department planning process and tracking for contributed income budget, projections, and donor pipelines
Work closely with finance department to align and integrate contributed income funds with general ledger accounting and reporting
Support development staff in tracking stewardship efforts of existing and prospective donors. Work with Associate Vice President of Development and Director of Data Analysis to manage stewardship steps in Tessitura and report on completed stewardship actions
Maintains and updates fundraising contributions pipelines
Administer systems for prospecting, research and pipeline development
Support Associate Vice President of Development in tracking and reporting on donor contact and solicitation rates and other departmental metrics
Support department staff as appropriate to enhance their ability to execute effective reports, achieve team and individual goals, and develop best practices

ADDITIONAL RESPONSIBILTIES:

Serves as a development department representative on Pacific Symphony’s Tessitura User Group and as a department liaison to larger Tessitura consortium
Assist gift officers in creating pledge agreement documents, working with Development officers and finance
Prepare comprehensive donor contribution histories for gift officers as requested
Fulfill staff requests for data, lists, and reports as needed, and identify areas where training may be appropriate
Track donor benefits by membership level when earned and fulfilled to ensure donors are receiving their membership benefits. Produce invitation and mailing lists for donor benefits
Serves as back-up gift processor when primary gift processor is out of the office. Process gifts once per week to maintain skills
Provide back-up phone assistance to reception as needed
Represent Pacific Symphony at special events as necessary (including annual Gala)

SKILLS & ATTRIBUTES:

Strong multitasking and organizational skills
Ability to meet deadlines
Strong written and verbal communication skills
Mastery of Microsoft Word and Excel (pivot table experience preferred)
Experience with customer relationship management software preferred; experience with Tessitura database a plus
Experience in development/fundraising environment preferred

PERSONAL ATTRIBUTES:

High level of professionalism and discretion with confidential information
Strong work ethic and attention to detail
Strong time management capabilities
Ability to manage expectations, prioritize effectively and collaborate with others
Self-motivated and able to perform duties with minimal supervision

To apply, please email cover letter and resume to:

Megan Malone-Franklin, Tessitura Applications Specialist
MMalone@PacificSymphony.org

Development Data Associate - Job Description

INTERNSHIPS

Public Relations Intern

We are now accepting applications for the Fall 2018 Public Relations Internship program. Please submit a resume, cover letter, a 3-page writing sample and the completed online application to: Jean Oelrich at joelrich@pacificsymphony.org.

Sign up here to apply for the Fall 2018 Public Relations Internship.

Public Relations Intern Job Description

Internship Opportunities

Pacific Symphony offers internships for students interested in a career in a non-profit arts organization. Interns will be exposed to the many facets of the administrative office responsible for the operation of the organization and should come away with an understanding of how the non-profit arts world operates. Internships are often available in the following areas:

Concert Production/Operations
Development/Fundraising
Education
Finance
Marketing
Public Relations
Special Events

Interns must demonstrate strong computer skills, strong written and oral skills, organization skills, and the ability to perform multiple tasks with attention to detail. They must maintain a professional attitude and be able to interface successfully with a variety of personalities.

Internships are unpaid and require a minimum of 10 hours a week (scheduling is flexible) during regular office hours. Pacific Symphony is located in Orange County, California and does not provide housing, transportation, or relocation costs. Assignments will be based on the interest and qualifications of the intern and the needs of each individual department.

For information on internship openings or interest in applying please contact (714) 755-5788.

Internship Opportunities

Concert Production/Operations
Development/Fundraising
Education
Finance
Marketing
Public Relations
Special Events

For information on internship openings or interest in applying please contact (714) 755-5788.

VOLUNTEER POSITIONS

Volunteer positions at Pacific Symphony are available in the following areas (click to view):

To apply to become a Symphony volunteer, SIGN UP HERE.

If you would like information on volunteering for Pacific Symphony, please contact:

Volunteer Services
(714) 876-2354
VolunteerServices@PacificSymphony.org

We will be happy to tell you about our volunteer opportunities.