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Service Enterprise Certification

Pacific Symphony Volunteer backstage at a family concert

Pacific Symphony is pleased to announce that it has been certified by Points of Light, the world’s largest organization dedicated to volunteer service, as a Service Enterprise! Achieving Service Enterprise certification is a prestigious accomplishment for an organization. In fact, organizations that certify join the top 11 percent of nonprofits nationwide in volunteer management and organizational performance. Certification signifies that organizations have the capability and management expertise to strategically use volunteers to improve the performance of their organization.

Pacific Symphony completed an extensive assessment, over 20 hours of training and coaching, and an extensive internal planning and change process to better integrate volunteers into our human capital strategy. By achieving this level of excellence and certification, Pacific Symphony is now better equipped to leverage the time and talent of volunteers and better meet our mission.

Research conducted by the TCC Group, a national program and evaluation firm, found that organizations operating as Service Enterprises outperform peer organizations on all aspects of organizational effectiveness, and are more adaptable, sustainable and capable of scaling their work.

"The integration of volunteers throughout the organization has energized Pacific Symphony and encouraged progress towards the accomplishment of our goals, especially regarding our strategic plan. One of our five tenants’ focuses on volunteer engagement and support for our work in the community, and because of the effectiveness of Service Enterprise, volunteers now use their valuable expertise to accelerate every area of our work." 
—Sean Sutton, executive vice president and chief operating officer