Our Commitment to the Safety of our Audiences
Updated August 19, 2021
Live music is back, and we are thrilled to welcome our biggest fans to a return to the concert hall. The health and safety of Pacific Symphony’s patrons, musicians, artists, staff and volunteers remains our number one priority and we are committed to creating a safe environment for all.
The Orange County arts community is united in its desire to keep everyone safe and in consultation with our partners at Segerstrom Center for the Arts (SCFTA), UC Irvine and local health officials, Pacific Symphony implements the following protocols and requirements for all patrons (subject to change):
Our updated COVID-19 policy requires ticketholders to provide proof of full vaccination against COVID-19 as authorized by the Food and Drug Administration or the World Health Organization to attend all indoor performances and events at Segerstrom Center for the Arts. “Fully vaccinated” means your performance is at least 14 days after your final vaccine dose. To enter the concert hall, please bring proof of vaccination, either your physical vaccination card, a picture of your vaccination card or a digital vaccination record. Most California residents may request a digital vaccination record at myvaccinerecord.cdph.ca.gov.
Anyone without proof of being fully vaccinated must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
Those who are under age 12 must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
Masks are required at all times for all patrons and visitors regardless of vaccination status in all indoor spaces at Segerstrom Center.
Performance ticket holders who do not comply with the above policies will not be admitted.
We continue to monitor guidance from local, state and national authorities and may adjust at any time. Our health and safety protocols have been informed by infectious disease experts at the University of California, Irvine to ensure adherence to the principles for cleaning, disinfection and infectious disease prevention. We’ve partnered with the industrial hygiene firm TRC to review our protocols and campus cleaning service provider ABM that is administering Enhanced Clean™ in all our buildings. We have also used CDC recommendations as well as guidelines from the State of California to create our reopening policies and procedures.
Pacific Symphony asks our audiences to join us in providing the safest space possible for all coming together as we return to the concert stage.
Enhanced Health and Hygiene Measures
MERV-14 air filters are used to optimize air quality inside the concert hall, as well as state-of-the-art air handling systems that maximize the number of fresh air exchanges per hour.
Enhanced Cleaning Procedures
- SCFTA has implemented rigorous cleaning procedures that follow CDC guidelines for cleaning.
- SCFTA pays special attention to high traffic areas, frequently touched surfaces, like doorknobs, railings, elevator buttons and restrooms, which are sanitized with increased frequency.
- SCFTA have installed hand sanitizers throughout the campus including the Julianne and George Argyros Plaza.
- SCFTA is committed to achieving Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities.
- All tickets will be delivered to your mobile device to reduce touchpoints.
- The sale of food and drink may be minimized or eliminated and when available purchases will be made by contactless payment or card purchases only.
- Select doors may be propped open.
- Touchless flush valves and faucets have been installed in all restrooms.
- Since everything can’t be touchless, we encourage everyone to wash their hands frequently and to use the hand sanitizer stations located throughout our campus.
Health and safety screenings
- If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Patron Services team at (714) 755-5799 for information about your ticket exchange options.
- Before each performance, staff, volunteers and artists are required to certify that they are not experiencing symptoms and have not been recently exposed to COVID-19.
- To expedite our safety screenings as you enter, please bring minimal personal items with you.
- Coat check will not be offered.
- Floor markers will help maintain social distancing.
- Please leave space between yourself and other visitors as you line up to enter the venue.
- SCFTA guest services staff will carefully manage lines to avoid overcrowding.
- Shield guards have been installed in areas where audience members and concessions staff come into close contact.
- You may be asked to take your seats early to avoid congestion.
- SCFTA guest services staff will guide you with announcements and friendly reminders and respond to any questions or concerns you may have.
We look forward to welcoming you back to Pacific Symphony concerts, and please know that we’re doing everything we can to ensure a safe, enjoyable visit. Our staff is here to help. On behalf of everyone at Pacific Symphony, thank you for following all health and safety protocols, and enjoy the performances.
These protocols currently in place are subject to change in compliance with revisions to national and local guidelines regarding COVID-19. While we will provide the most up-to-date public health procedures to improve safety, they are not an absolute protection against contracting COVID-19. Persons assume the risk of contracting COVID-19 by entering the facility.
Frequently Asked Questions
Do I need to be fully vaccinated to attend a performance at Segerstrom Center for the Arts?
Yes! All ticketholders are required to provide proof of full vaccination against COVID-19 to attend all indoor performances and events at Segerstrom Center for the Arts. “Fully vaccinated” means your performance is at least 14 days after your final vaccine dose. To enter the theatre, please bring proof of vaccination, either your physical vaccination card, a picture of your vaccination card or a digital vaccination record.
Anyone without proof of being fully vaccinated, including children under age 12, must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
What does fully vaccinated mean?
It means you have received a COVID-19 vaccine authorized by the Food and Drug Administration or the World Health Organization and the last dose of the vaccine has been administered at least 14 days before your performance date.
What if I can’t provide proof of COVID-19 vaccination?
Those who are under age 12 or those without proof of being fully vaccinated must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
Do I need to wear a mask?
Masks are mandatory at all times for all persons regardless of vaccination status in all indoor spaces at Segerstrom Center including during the entire performance.
If you have not yet received a COVID-19 vaccine, we strongly encourage you to wear a mask when attending a Segerstrom Center for the Arts outdoor performance.
What types of masks are accepted?
Cloth, surgical or (K)N95 are acceptable. Gaiters, bandanas, or masks with an exhalation vent will not be allowed. For additional information, please see the CDC’s guide to masks for recommended face coverings.
I’m bringing my 11 and under children who can’t get vaccinated. Do they need a test?
Yes, everyone entering the theatre who is not vaccinated, including children under age 12 must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the theatre.
What if my child is too young and won’t wear a mask?
Masks will be required for all persons, in all indoor areas, except when actively eating or drinking. Per public health guidance, children age 2 and under are not required to wear a mask.
Will there be socially distanced seating and/or capacity limits?
We are currently selling tickets up to our full capacity for all performances after September 1, 2021. This means that there will not be physical distancing within the venue, and you will have people sitting directly next to, in front of, and behind you.
How far in advance of the performance start time should I arrive?
To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you continue swiftly and safely to your seat to avoid crowding in the lobby. To assist in ensuring that we limit exposure between groups, entrances to the theatre have been divided into seating groups by theatre level. Your entrance location is included on your ticket. Please be familiar with your seating section prior to arrival.
Why is Segerstrom Center for the Arts requiring vaccinations and masks?
With the severity of the current COVID-19 situation and Delta variant surge, we have determined that additional safety measures are important to keep everyone safe. The arts have experienced the longest shutdown in its history and, in order to offer live music again, this is the only viable way to assure public safety. Vaccinations and masks are the most effective tools that we have for the safety of all at Segerstrom Center for the Arts.
Lastly, all the major performing arts organizations in Orange County are following the same practice.
Similar public accommodation businesses have already considered policies requiring attendees to show proof of vaccination status, including Broadway shows, and some airline companies. For those who cannot provide proof of vaccination, we have made accommodations to allow patrons to provide a negative PCR test taken within 72 hours prior to entering the theatre.
Will there be food and beverage offered at the performance?
Food and beverage service will be limited. Please visit this page for future updates on George’s Café and Leatherby’s Café Rouge. Intermission Bars may be open for limited service before and during performances.
What should I do if I feel sick on the day of the performance?
If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. Contact our Guest Services team at (714) 755-5799 for information about your ticket exchange options.
COVID-19 Testing Resources
Will the orchestra and guest artists be vaccinated?
Yes. Subject to an agreement with Local 7 of the American Federation of musicians, all members of Pacific Symphony who perform live for audiences are required to be vaccinated. Guest artists vaccination status will be required prior to live performances with Pacific Symphony.
What if I refuse to supply proof of vaccine or negative COVID test?
Patrons who do not provide proof of vaccination or a negative COVID-19 PCR test within 72 hours prior to a performance will not be admitted inside indoor venues at Segerstrom Center for the Arts. Ticketholders will have a full range of options including:
- Holding the value of your tickets on account to apply to future subscriptions and tickets
- Donating all or part of the value of your tickets
- Requesting a full refund.
If you have any questions about the health and safety guidelines, or require a refund, please contact our Patron Services team at (714) 755-5799, Monday through Friday, 9 a.m. to 5 p.m.
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